🦘 Handmade in Australia • 🌱 Vegan & Cruelty-Free • ✈️ International Shipping Available • ✨ 22 Years Experience
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Aroma Kaz offers a 30-day return policy. You have 30 days from the date of delivery to request a return.
To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
To request a return, please contact hello@aromakaz.com and include your order number and reason for return. Return instructions will be provided once your request has been reviewed.
For change-of-mind returns, customers are responsible for arranging and paying return postage. Aroma Kaz does not provide prepaid return labels.
If an item is faulty, damaged or incorrect, please contact us so an appropriate remedy can be arranged in accordance with Australian Consumer Law.
Aroma Kaz does not offer direct exchanges. If you would like a different product, please return the eligible item in accordance with this policy and place a new order.
PO Box 1958
Coolalinga NT 0839
Australia
This is a mailing address only. Aroma Kaz operates exclusively online and does not offer in-person shopping, customer collection or public access to its premises.
Please inspect your order upon arrival. If your item arrives damaged, defective or incorrect, please contact us as soon as possible so we can resolve the issue.
To assist with transit damage claims, we may request clear photographs of the item and packaging.
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery without providing a reason.
Returned items must be unused, in their original condition and in their original packaging. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Once your return has been received and inspected, you will be notified of the outcome. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.
If a parcel is returned due to incorrect address details provided at checkout, additional postage charges may apply for re-shipment.
If you have any questions regarding returns, please contact hello@aromakaz.com.