All items are sent via Australia Post. Please ensure your address is correct at the time of ordering to assist in quick dispatch and to avoid delays.
Each delivery requires a signature on delivery. If you are not home at the time of delivery Australia Post will leave a card for you to collect your items at your local Post Office. Parcels are only held for a maximum of 10 days after which time it will be returned to sender. Please note that the buyer is responsible for a $10 RETURN TO SENDER fee for each returned parcel should you not collect it from your post office in due time.
Once your parcel has been dispatched Aroma Kaz will upload tracking to your order and an automated email is sent to you via the email address you supplied at the time of ordering. You will also get a second email confirming your tracking number from Ready To Ship. Australia Post will also send you an automated email with tracking number and details. Sounds a little like overkill but these 3 steps are done to ensure you get at least 1 to allow you to track your parcel at all times and when to expect your delivery.
If your order is an International order once it clears our customs in Australia it will then be passed on to your local postal delivery carrier to take over and deliver your parcel. For example -
USA - USPS
UK - ROYAL MAIL
CANADA - CANADA POST
Simply put your tracking number into your postal carrier's website for up to date delivery information. Again all international orders are subject to above conditions.
DELIVERY TIMES AS AT 6th June, 2022
DOMESTIC - 10 business days
INTERNATIONAL - due to covid delays in customs in Sydney there may be a delay in clearing parcels of approx 10 - 13 business days as per the Australia Post website delay notices. You can view an update of these delays at www.auspost.com.au
Most parcels will arrive in approx 35 business days from customs clearance but again you can track and trace by using your tracking number supplied on dispatch. Any problems please send me an email and I will assist you immediately.
SHIPPING COSTS - ALL parcels are shipped with FREE shipping so you will not be charged shipping costs on any transactions.