Excluding express post.
Processing & Dispatch - Orders are processed and dispatched within 3-5 days from payment to allow time for blending oils, crafting products, labeling, wrapping, and preparing for shipment.
🚀 Express Post (Australia Only) is available at an extra cost. Please email your request, and a payment link will be sent to you. Let me know your required delivery date so your order can be prioritized.
📦 Australia (Standard Shipping)
As I am based in rural NT, please allow 10-13 business days for delivery after dispatch.
All parcels are shipped via Australia Post, and tracking is provided upon dispatch.
You will receive four tracking emails: one from me, one from Ready To Ship, one from Australia Post, and another when your parcel is accepted and scanned by Australia Post. This ensures full visibility of your order.
If you're not home at the time of delivery, Australia Post should leave a collection card. Parcels are held for 10 days before being returned to sender.
If a parcel is returned due to non-collection, the buyer is responsible for a $15 Return to Sender fee.
📦 International Shipping
Parcels travel from Darwin to Sydney (approx. 10 business days), where they clear Australian customs before departing for international transit.
Once in your country, your local postal carrier will handle the final delivery.
USA: USPS
UK: Royal Mail
Canada: Canada Post
Use your tracking number on your local postal service’s website for updates.
Delivery typically takes 20-28 days from customs clearance. If you need assistance, please reach out via email.
🚨 EU Customers:
As of March 1, 2023, a full name and phone number are required by law for all parcels going through EU customs.
Customs fees and taxes (except for Australia, where GST is included) are the buyer’s responsibility.
If you refuse delivery or fail to collect your parcel and it is returned, return-to-sender postage charges will be deducted from your refund.
🎄 Christmas, New Year & Public Holidays: Aroma Kaz never closes! I operate year-round, but please be mindful of potential postal delays due to holiday volumes and public holidays.