Aroma Kaz offers a massive 30 day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
* Your item must be in the same condition that you received it.
* It must be in its original packaging.
To start a return, please contact karen@houseofcandles.com.au. Returns should be sent to:
📍 PO BOX 1958, Coolalinga NT 0839, AUSTRALIA
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.
🚨 Important: If your item was damaged in transit, please submit photos within 48 hours of delivery acceptance and signature. After this time frame, claims will no longer be accepted.
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.
Conditions:
* The item must be unused, in the same condition you received it, and in its original packaging.
* Return postage costs are the buyer's responsibility.
Once we receive and inspect your return, we will notify you of the refund status. If approved, a refund will be issued to your original payment method within 3 business days. Please note that banks and credit card companies may take additional time to process the refund.
🔹 No Photos – No Exchange: Items returned without prior photo evidence of damage will not be eligible for a refund or exchange.
🔹 Tracking & Signature Required: All returns must be sent with tracking and signature confirmation (which we will provide). Returns sent without these requirements will not be refunded or exchanged.
If your parcel is returned due to incorrect address details, the buyer is responsible for the return postage costs. If you require the parcel to be re-sent, postage fees will be charged based on Australia Post’s weight rates.
Aroma Kaz uses Australia Post for all domestic and international deliveries.